Since many players have reported this issue online asking for help, we have decided to take a closer look at this problem to see what causes it. Here’s a list of all the possible reasons: Now that you are aware of all the causes of this Xbox Error 0x87e11838, here is a list that contains all the methods that the affected users have used in order to fix it:
1. Verify the Xbox server status
The first thing you need to do is to check the Xbox server status to see if there are any problems that are occurring at that moment. The server could be going through some issues and it could be under maintenance, resulting in the apparition of this error. The first place you need to look at is the official Xbox support site where you can see the live server status. Once you are inside this site, you will be able to see a list of all the Xbox services. The icon associated with services should be green if the services are working properly. If the icons are yellow or red, that means the servers are Limited or Major outages. That means the servers are not working properly. If the icon is not the green one, that means you are encountering the Xbox error 0x87e11838 because of the server. In that case, the only thing to do is to wait until the developers fix this issue because you can’t do anything about it. Additionally, you can also look on sites like Downdetector to see if other people are reporting problems with the Xbox servers at the same time as you. The site is provided with a graph that shows you all the reports that were made in the last 24 hours. You can also comment and ask questions if you want to. In case you have found out that other users are going through problems at the same time as you, all you can do is wait until new updates come up. If you are sure that the Xbox servers are working properly and this is not the cause of your problem, go to the next method below.
2. Clear the cache data
The next thing that people recommend you to try is to clear the cache data that is being stored in your Xbox console. This can be helpful because some of the temporary data could be corrupted, causing the Xbox error 0x87e11838 to appear. All you have to do is to press and hold the Xbox button for about 10 seconds, then disconnect the console from the plug to make sure that all the data is cleared. Fortunately, the guide below is available for the Xbox One, Xbox Series S, and X because the system is the same for all of them. Here is a guide with all the steps that you need to follow in order to complete this method: In case this error is still present even after clearing the cache data of your console, go to the next method below.
3. Log out then log back into your Xbox account
Another thing that turned out to be helpful in some users’ cases is to log out of their Xbox account directly from their console. When they sign in back into their account, the problem seems to disappear. This method should be available for the Xbox One, as well as the Xbox Series S and X. The Xbox error 0x87e11838 could disappear when you log out and log back because this error is caused by a server issue. When you log back into the account, your Xbox console reconnects to the servers and works without more problems. In case you don’t know how to do this, here are the steps you need to follow: In case the Xbox error 0x87e11838 still appears, go try the next possible fix.
4. Restart your console
Some other Xbox users recommend you to restart your Xbox console in case the methods before didn’t help. This is an easy process to do that turned out to be efficient for some of the players that have tried it. This method could be helpful because when you are restarting the console, all the processes restart as well. Your Xbox console can make the connection again, and that could be enough to make the error not appear again. All you have to do is to reset your Xbox console. You can do this in a few ways, one of them being that you can simply close the console by pressing the Xbox button on the machine, then after a few seconds launch the console again the same way. Another method you can press and hold the Xbox button located on the controller until the What do you want to do? menu appears on your screen. When you see it, navigate to the Restart console button and select it to start the process. In case you have tried both ways a few times and the Xbox error 0x87e11838 still occurs the same as before, go check the last possible method below.
5. Delete your local saved data
The last possible fix that users have used and recommend trying is to delete all the local saved data that your Xbox console stores. This can be a useful thing to do because the saved data that your console has could have become corrupted, which being able to cause different problems to the Xbox like the error 0x87e11838. All you have to do is to go to My library and choose to manage the saves of the game you want to play, then delete the saves that are stored on the console (local saves). Note: Before going straight to the steps, you need to make sure that you have good saves on the cloud to not delete all your progress in that game. Here is a guide with the step-by-step instructions on how to delete the locally saved data on your Xbox console:
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