Note: HP Solution Center was initially created to support HP printers manufactured before 2010. The functionality was then extended to newer printer models where Flash was present. But now, since Flash is discontinued and no longer supported by the industry, this application doesn’t have any utility. IMPORTANT: We don’t recommend any other workarounds that will allow you to use HP Solution Center now that flash is discontinued. It will leave your system vulnerable to a lot of potential security issues. To continue using your HP printer without the HP Solution Center, there are a few workarounds that you can try:
1. Use the Windows Built-in Print Driver
Since using HP Solution Center is no longer an option, the only thing that will allow you to continue using your printer without installing 3rd party apps and without exposing yourself to vulnerabilities is to switch to the Windows built-in print driver. Keep in mind that this is a generic driver that comes built into every build of Windows 10 and 11. While you don’t need to install any driver, you still need to configure your printer – depending if you’re using a USB-connected printer or a network printer, the instructions are different. Note: To get the most out of your HP printer on Windows (now that HP Solution Center is gone), we recommend installing the HP Smart. This is a UWP app that HP released for Windows 10 and Windows 11. Additionally, you should download and install the dedicated full-feature driver for your HP printer model from the official download website. Follow the instructions below to connect your HP printer to your Windows computer using the built-in driver. Note: Follow sub-guide 1 if you’re adding a USB-connected print and sub-guide 2 if you’re adding a network printer.
1.1 Connect HP USB Printer via Windows built-in driver
Only follow these steps if your HP printer connects with a USB port and you only send printing instructions from a single PC. Here’s what you need to do: If the issue is still not fixed, move to Method 2 (below the following sub-guide).
1.2. Connect Network Printer to Windows via built-in driver
If you want to connect a Wi-Fi or wired network printer to your network while using the generic Windows printer drivers, follow the instructions below: If your printer is already connected successfully, but you can’t use any of the scanning features we’re available with HP Solution Center, move down below. • On HP models with a touchscreen control panel, go to Wireless Summary or Network Settings menu to view the IP address. • On HP inkjet printers without a touchscreen panel, press and hold the wireless + the information button simultaneously (or the Start Copy Back buttons if available). This will prompt your device to print out a report containing network information, including your IP address. • On HP laserjet printers, press the Wireless button for 10 seconds until you see the Ready light blinking. This will print out a report containing the IP address. • On HP DeskJet 6000 and 6400, ENVY 6000 and 6400, and Tango printers, press and hold on to the information button until you see every panel button lighting up. When this happens, release the information button, then press it again with the resume button to print out a network report with your IP address. • On Laser NS and Neverstop Laser printers, press and hold the resume button + wireless button for 3 seconds to print out an IP address report
2. Use a Printer Scanning app (if applicable)
Depending on your printer model, following the instructions above might not allow you to utilize some of the most advanced features, such as scanning. Fortunately, there are apps that will allow you to compensate for the inconvenience brought about by the ‘death’ of the HP Solution Center program. You can use several apps to circle this issue, but we recommend the official app – HP Scan and Capture. Note: This is the newer app released by HP to facilitate Windows 10 and 11 with access to features that were only available via HP Solution Center. You can use it to scan and capture photos and documents from your printer or your computer camera. Important: This UWP (Universal Windows Platform) app will only work for Windows 8.1 or higher. To use this UWP app, you need to download & install it from the official channels. Here’s what you need to do: If this app doesn’t work for some reason or you’re looking for an alternative, here are a few:
Windows Scan app – This is another 3rd party alternative you can download directly from the Microsoft Store. It’s compatible with most HP models. However, it’s a UWP app, meaning you can only use it on Windows 8.1 and higher. Windows Fax and Scan – This is a rudimentary tool that comes preinstalled with every recent Windows version. You can access it by searching for ‘fax’ inside your windows search bar. Unfortunately, it’s not compatible with every HP printer model.
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